Index
- About WebHostingPad
- Scope of Data
- Data We Collect
- When You Sign Up
- When You Visit Our Website
- When You Contact Us
- When You Use Our Services
- When You Use Social Media
- Additional Sources
- How We Store Your Data
- How We Use Your Data
- With Whom We Share Your Data
- WHP Mail
- Rakuten
- Enom
- WordPress
- Weebly
- cPanel
- DigiCert
- MailChimp
- Legal Process
- Data Shared With Us
- How We Secure Your Data
- How To Opt-Out
- Phone
- Email
- Social Media
- Unauthorized Access
- How We Keep Your Data
- Legal Basis For Processing Data
- Your Rights
- Accessing Your Data
- Moving Your Data
- Correcting Your Data
- Erasing Your Data
- Stop Processing
- Object to Processing
- Withdrawing Consent
- Disclaimer of Service Discontinuation
- Transfer of Your Data
- Cookies
- What Are Cookies?
- How We Use Cookies
- Types of Cookies
- Why We Use Cookies
- Controlling Cookies
- Children
- Complaints
- Subject to Change
About WebHostingPad
WebHostingPad (henceforth referred to as "we", "us", or "the company") is an independently-owned web hosting company providing server space, domains, and online tools for our clients (henceforth referred to as "you", "your", or "the client") to create a professional or personal website and establish an online presence. We are committed to protecting the personal data of our clients.
This privacy policy details what information we require from you, why we require this information, and how we use, share, store, and secure your information. Under the General Data Protection Regulation ("GDPR") established by the European Union, WebHostingPad is the data controller.
If you have any questions about your personal data or our general practice regarding personal data, you can email us at support@webhostingpad.com
Scope of Data
This policy outlines the personal data collected from you during sign-up, use of our services, support communications, website visits, or other interactions that occur during the normal operating procedure of the company. This policy applies to and governs all divisions, subdomains, and aspects of the company or its services in equal measure.
This policy does not outline the personal data or content you, as a client, upload, share, display, or store on the website or server space provided to you by use of our services. We strongly advise that any business or individual using our services and subject to the GDPR develop their own GDPR-compliant privacy policy and security measures for personal data.
Any personal data we collect will be used, shared, and stored in accordance with the provisions set forth in this policy.
Data We Collect
We may ask for or otherwise obtain the following personal data about you in order to provide you with service and support.
When You Sign Up
your name
your company name
your email address
your phone number
your billing/street address
your geographic location (city & state)
your credit card or payment information
your IP address
When You Visit Our Website
your email address (if entered and submitted in a form field)
your browser type and version
your geographic location
your device (mobile phone, desktop, etc.)
the pages you view and how long you spend on them
how you got to our website (via bookmark, link, search)
your clicks or interactions with our website
what you clicked to leave our website
other anonymous data collected by Google Analytics
your email address(es), as provided or used to contact us
the content of your emails or chats with us, including attachments and carbon copied email addresses
your IP address
your phone number, as provided or used to call us
the content of your phone calls, which we may monitor and record
your device (mobile phone, desktop, etc.)
your browser type and version
you operating system and version
any apps or software you use to interact with our services (such as Microsoft Outlook)
When You Use Our Services
your domain registrant information such as your name, email address, billing address, and phone number
any data processed through or stored on our servers, such as your email address(es), the contents or attachments of your email, and your website files
any activity or interaction you make with our client billing area, control panel, or admin area
WebHostingPad has an account on various social media platforms, such as Facebook, Twitter, and LinkedIn, that you may visit, interact with, comment on, or contact us through. When you do so, certain personal data on the relevant social media platform may become available to us. The data we are allowed to access is determined by the social media platform you are using and your privacy settings on that platform. You can manage and request information about your social media privacy settings on the relevant social media platform's website.
Additional Sources
Data you provide to our partners and consent to be shared with us
Data you provide to us in polls or surveys
Data that is publicly available
How We Store Your Data
Your personal data is stored securely in various locations depending on the data, its source, and its use. The WebHostingPad website is secured via HTTPS/SSL encryption, server-side security features, and other advanced software to protect against unauthorized access.
We use Enom as our domain registrar, which stores your domain registrant information if you have registered a domain through WebHostingPad. To learn more about how Enom secures and protects your personal data, please see the Enom Privacy Policy.
Your personal data may be stored in the following ways:
system log files and reports
server-side databases
secured internal systems and programs
ticket/email and chat history logs
necessary third parties, including Enom
How We Use Your Data
We may use your data individually and/or collectively for the below purposes:
to provide you with the services you order or require
to purchase the licensing or registration for necessary or requested features of your service
to provide you with helpful information or content
to improve and upgrade your services or their function
to ensure your services are functioning properly
to provide you with technical and billing support specific to your issue and account
to send you invoices, renewal reminders, due dates, and cancellation instructions
to send you the WebHostingPad Newsletter, if and only if you opted in, and from which you may opt out at any time
to keep your account and services current and active until instructed otherwise by you
to send you login, setup, and access information and links
to notice and rectify problems with our services
to recommend you additional services or features that may improve your experience
to identify and nullify malware or abusive actions that negatively affect your experience or the experience of other clients
to communicate with you
to identify and seek out potential clients, as far as is possible with GDPR-compliant Google Analytics
to receive and apply feedback you send to us about improving our support or services
to verify your identity and your authorization to access your account with us
as otherwise covered in this policy
We may also use your personal data in an anonymized, statistical format to view and analyze trends and behaviors as a collective group, such as for searches, page hits, email open rates, clicks, geographic locations, and conversion rates.
With Whom We Share Your Data
The below companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.
WHP Mail
WebHostingPad offers the WHP Mail app free through the Google Play Store and iOS App Store.
The WHP Mail app interfaces with other third-party apps and/or services, including Facebook, Twitter, Outlook (by Microsoft) and Gmail (by Google). These apps/services may collect user data when you use WHP Mail, as per their individual privacy policies. These apps/services do not share any data they collect with WebHostingPad.
WebHostingPad does not directly collect, sell, or distribute any user data for advertising purposes via WHP Mail or any other apps/services provided.
Any use of information received from Google APIs by WHP Mail will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Rakuten
WebHostingPad is a merchant in the Rakuten Affiliate Network and uses a pixel provided by Rakuten to track sales facilitated by our affiliate partners.
Any data collected by the pixel is subject to Rakuten's Privacy Policy.
You can opt out by submitting the Rakuten Marketing Services form accessed via Rakuten's Opt-Out Page.
Enom
WebHostingPad is a reseller of Enom domain names. When you purchase a domain, a domain registrar is required to register the domain on your behalf, for use on the internet by the domain registrant (you). When you purchase a domain from us, we send an automated request with your domain name, TLD, registration period, and registrant information to Enom.
Enom requires this data about you to authorize and validate you as the registrant (owner) of the domain name, and perform the following actions:
Check the domain name against a database of every domain name currently registered on the internet
Check the TLD or domain extension for special requirements, and if these requirements are met, such as in the case of country-code domains
Validate that the registrant contact information (personal data) provided is complete and corresponds to a real address and location
Contact you via the registrant email address for your consent or approval to register, renew, transfer, or alter this domain
Ensure that the domain name meets any additional laws or requirements as laid out by ICANN, the governing body of all domain names
A domain name cannot be registered unless it meets the above requirements. We do not share your data with Enom unless you purchase or currently own a domain name registered by Enom.
WordPress
When you install or sign up for the WordPress CMS for use with our services, you may be required to enter limited personal data for your WordPress account. Most WordPress problems and changes can be successfully completed or resolved by WebHostingPad, but in the rare event that your WordPress account experiences an error that we cannot fix, we may request additional support from WordPress. In the process of providing support, WordPress may temporarily access the personal data you provided on your WordPress account, such as your contact email address or information you have posted to your WordPress website.
Please see the WordPress.org Privacy Policy for more details.
Weebly
When you install or sign up for the Weebly website builder we offer for use with our services, you may be required to enter limited personal data for your Weebly account. Most Weebly problems and changes can be successfully completed or resolved by WebHostingPad, but in the rare event that your Weebly account experiences an error that we cannot fix, we may request additional support from Weebly. In the process of providing support, Weebly may temporarily access the personal data you provided on your Weebly account, such as your contact email address or information you have posted to your Weebly website.
Please see the Weebly Privacy Policy for more details.
cPanel
When you sign up for hosting, we provide you with your own version of cPanel, a control panel for web hosting accounts that easily displays the settings and management areas of your website. cPanel may have limited access to data stored on your cPanel, such as your name, email address, or IP Address, in the event that cPanel is granted access to one of our servers to fix a problem with their product or services.
Please see the cPanel Privacy Policy for more details.
DigiCert
When you purchase an SSL Certificate or a Wildcard SSL, WebHostingPad purchases the SSL from the Certificate Authority SSL Vendor, DigiCert. In order for your SSL to be configured and set up, some personal data is required, such as your email address, geographical location, and company name, division, or industry if applicable. This data is used solely to set up and enable your SSL Certificate and is not shared beyond that.
MailChimp
WebHostingPad uses MailChimp for its newsletter program. When you use a form field on our website, order form, or elsewhere to opt-in to marketing communications from us, the data is received by our MailChimp account for addition to our mailing list, including your email address. We only use this data to send you the marketing communications to which you opted-in. MailChimp is GDPR-Compliant.
Please see the MailChimp Privacy Policy for more details.
Legal Process
We fully comply with law enforcement and legal entities. In the event your personal data or account is involved in a police investigation, legal proceedings, or there is a subpoena for the data we have collected from you, any and all necessary and required data will be shared with relevant parties such as law enforcement officials, attorneys, courts of law, or other relvant and authortized parties.
We may disclose your data as part of the legal process if you are:
violating our terms of service
causing harm or property damage to another person, group of people, other clients, us, or a third party not explicitly stated
violating federal, state, local, or other applicable law, including the laws of Illinois and the United States of America, to which WebHostingPad and its employees are subject
This compliance may include transferring your data to another state or country, which may not necessarily be part of the United States, European Union, or your country of citizenship.
Data Shared With Us
WebHostingPad does not receive personal data from any third parties or businesses. The only data we receive is anonymized, statistical data such as data provided by Google Analytics when you visit our website (geographic location and time spent on a page) or data we receive when you sign up for our services, newsletter, or otherwise manually enter and submit your data into a form field anywhere on our website.
How We Secure Your Data
Online forms of communication are never completely secure or protected due to the nature of technology. We will take every available measure to protect and keep private your data, but we cannot make any guarantees. Data you choose to transmit over the internet is done so at your own risk. Please never send your credit card information by email or chat. No WebHostingPad employee will ask you to do so. Please only enter billing information from the section in your secure client billing area, or via phone to a WebHostingPad employee if absolutely necessary. Financial data such as credit card numbers received via proper methods are immediately encrypted and protected during and after transmission.
When we receive data transmitted to us, all applicable and necessary data security measures are taken to prevent your data from loss, theft, or unathorized use, modification, or access.
How To Opt-Out
Phone
WebHostingPad will not call you with marketing offers, advertising, or for any other reason than to follow up with you regarding a recent support ticket or problem with your account, or if you requested a call from us. If you do not wish to be called about support tickets or chats you have submitted, please state as such in your email or chat so that we may note your choice.
Email
To opt-out of the WebHostingPad Newsletter or any other marketing communication from us, please use the link contained in the footer of the email where you may change your email preferences or unsubscribe. Alternatively, you may email marketing@webhostingpad.com at any time to request which data you would like removed or changed.
Important information about your account and billing notifications are not included in this opt-out procedure. To stop receiving service-related emails or renewal notifications, you will need to cancel your account. Cancellation instructions and procedure can be found in our Billing Policy or by emailing billing@webhostingpad.com.
To opt-out of social media posts or notifications from one of our Social Media profiles, please unfollow, unsubscribe, mute, or otherwise remove WebHostingPad's social media account using the preferences and options provided by the social media platform in question.
Unauthorized Access
If your account, website, or personal data is accessed by someone without your knowledge or consent, or if a subaccount or additional account is created using your personal data without your consent, please contact abuse@webhostingpad.com to secure your account and request removal of the data or account in question.
How We Keep Your Data
We keep your personal data stored in our secure system when necessary to provide you with service, comply with legal obligations, resolve account ownership or payment disputes, notify you of important information pertaining to your services and their billing, keep your services active and working until you choose to cancel them, and to enforce our terms of service and billing policy.
Should you wish to alter how or how long your personal data is stored, please contact billing@webhostingpad.com to request the steps you must take to make these changes.
Legal Basis for Processing Data
WebHostingPad processes your data for the following reasons under the GDPR, with variations depending on what data we have collected from you and how we have collected it:
To administer our contractual relationship, including setup and continuous provisioning of your service, payments, renewals, and features.
To serve our legitimate interest in successfully providing you with reliable and efficient hosting, relevant content about your services, and succeed as a hosting company.
To fulfill our legal obligations to you, your data, or others
Because you have given us consent to do so in order to provide you with the service you have requested.
Your Rights
Under the GDPR, you have certain rights and control over your personal data as it is stored or accessed in our system. You may exercise your rights in the following ways if you are able to verify your identity with information that only the account owner would know. WebHostingPad may deny you access based on inability to verify your identity or other behaviors or patterns that give us a legal basis to deny access to an account. You will be informed of the reason why your access is being denied, and given options to help resolve this if possible.
We verify account ownership using one or a combination of the following personal information:
The billing address on file, including the number, street, city, and zip as applicable
The last 4 digits ONLY of the credit card on file
One or multiple invoice numbers, and information about the items of the invoice if available
When the above information does not suffice, we may use a combination of other pertinent data on the account to verify
Accessing Your Data
You have the right to know if we process your personal data, and to access any data we hold on you, as well as who we share this data with and how we use the data we have collected.
You may access and view your own data at any time by logging into your client area.
Moving Your Data
You have the right to receive a machine-read file containing your personal data, transmitted online via the method of your choice, delivered to yourself or to a third party as specified. WebHostingPad is not responsible for the processing or transmission security of the data you request to be sent to a third party or to yourself, if it is compromised as a result of your request.
Correcting Your Data
You have the right to correct your personal data if it is inaccurate or incomplete. You may do so any time by logging into your client area or by contacting us explaining the need for correction and which data should be corrected.
Erasing Your Data
You have the right to request erasure of your personal data in the following situations:
if you believe there is no legal basis or necessary reason for us to hold your data
if we only process your data based on consent and you would like to withdraw consent
if you object to us processing your data in the ways provisioned under our basis for doing so
if you wish to stop receiving marketing emails and want the data you provided us to do so removed
if you believe we are processing your data outside the bounds of the law
Please provide all relevant documentation and supporting reasoning in your request for erasure so that we may accurately determine if you have a valid reason for erasure.
Stop Processing
You have the right to request we stop processing your data but retain the data in storage in the following situations:
You believe your data is inaccurate or incorrect and do not wish to correct it
Your data was scheduled for erasure but you wish it be stored
We no longer need to process your data to provide you with service, but you wish to keep the data stored for legal or historical reasons
You object to us processing your data in the lawful ways laid out in this policy, and wish to indefinitely stop processing while we investigate if there is a legitimate reason for us to continue processing your data
Object to Processing
You have the right to object to us processing your data. Please contact us detailing your objection and the reason for it so we may investigate if there is a legitimate reason for us to continue processing your data.
Withdrawing Consent
If you have provided us with consent to process or store your data, you may withdraw that consent at any time by contacting us.
Disclaimer of Service Discontinuation
If you wish for us to stop processing, remove, or alter to be unusable your personal data, certain services or features you have signed up for will cease to function, depending on the data in question and its necessity to continue providing you with service. We cannot provide you with service if we do not have data with which to do so, and withdrawing consent to process, store, or retain your data may result in the termination or discontinuation or services dependent on that data.
We will notify you before proceeding if this is the case, to affirm you wish to proceed with the removal of data and the consequences resulting from its removal, up to and including irreversible termination of all services and functions.
Transfer of Your Data
To provide you with service, your personal data is transferred to, stored, and processed in the United States. Your personal data may also be processed by WebHostingPad employees or contractors working outside the United States or European Union, as necessary. These employees use your data to help ensure proper function of your services, and to provide support when you have an issue with your service. All necessary steps are taken to secure this data, both in the United States and by remote employees as applicable.
If you choose to transfer your data to another hosting company, upon completion of the transfer, your data becomes subject to the other company's privacy policy, security, and regulations. The data stored with WebHostingPad should be considered a separate and distinct dataset, and your direction for how we store, process, or remove this data will not affect, or be affected by, data transferred to another company, system, or third party.
Cookies
What Are Cookies?
Cookies are small files stored on your computer or device that help us to provide you with features and functions of your account. They allow us to record pre-defined information about your interactions with or visits to our website, services, or features. Similar technology, such as pixels, are also used to help keep track of when another site or person refers you to WebHostingPad, such as through our Refer-A-Friend Program.
How We Use Cookies
We use cookies and pixels to make our website easier to use, and to ensure credit is given where credit is due. Cookies allow you to stay logged into our client area for the entire session, keep track of which websites referred you to us, and record information about sales that occur so that the affiliate or referring friend whose link you clicked can receive credit for bringing us your business.
Types of Cookies
We use session cookies, which are cookies that expire when you close your browser, to help keep you logged into your client area through clicks, and to keep items in your card as you're going through the order process. These cookies are vital for most internet browsing requiring a login or for information to be retained when you click to a new page.
We use permanent cookies, which are cookies that remain stored in your browser, even when it's closed, to keep you logged in to your client area across multiple sessions so you don't have to type your login details every time, and to track sales made through affiliate or referral links. Tracked sales provide us with information about the sale, such as the amount, the date the order was placed, and the affiliate or friend who referred you, so that we can give them the correct credit for referring you.
We use third-party cookies to collect anonymized, statistical information about the pages you visit, links you click, and interactions you have on our site, as well as general information like your location or industry. We use this data to help target pages on our site that are performing poorly, correct broken links, and get a general idea about what our clients are most interested in, to help cater our content to fit your needs. We primarily use Google Analytics to aggregate, understand, and act upon this data.
Why We Use Cookies
We use cookies for the following reasons:
By Necessity : Some cookies are required for our website, order form, or aspect of our online presenence to function, such as logging into your client area. If we did not use these cookies, you would be automatically logged out every time you clicked a link inside a secure login area.
To Attribute Sales : Our affiliates, partners, and members of our Refer-A-Friend program receive payment or credit for sending your business our way. If you clicked a tracking link from your friend, used a coupon from an affiliated website, or were recommended here by someone else, a cookie is used to make sure they receive credit or a portion of the profits. (This won't affect the amount you pay or your hosting account.)
To Improve Performance : We use cookies, like the one Google Analytics provides to us, to help keep track of actions on our websites and trends in behavior that may help us improve our page design, include highly-requested features, and provide more relevant content to you.
To Link With Social Media : We use cookies provided by social media platforms (third parties) to allow you to interact with us on Social Media, track continuity between our website and our social media pages, and judge how effective our social media posts or updates are.
Controlling Cookies
You can control your cookies, including which websites are allowed to use cookies, the kinds of cookies that are allowed, and removal of individual cookies you no longer want active, from your browser's settings or preferences. Please note that if you disable all cookies, certain aspects of our services or website will become unusable by nature, such as the ability to stay logged into your client area or cPanel.
You can opt-out of Google Analytics without impacting your ability to view websites using Google Analytics. To learn more about Google Analytics and how it safeguards the data it collects from you, please click here.
Children
Our services are not intended for use by persons under the age of 18. If you are the parent or guardian of a child who has provided us with personal data without your consent, please contact us. If we become aware of storing the personal data of a minor (as defined by United States law), we will delete this data and terminate any associated services, unless the parent or guardian of the child contacts us to store this data pending a legal inquiry or investigation, at which time we will provide any stored data to authorities prior to deletion.
Complaints
If you wish to complain about how we process, store, or use your personal data, please contact us with your complaints so that we may propose the best solution to appease your situation.
Subject to Change
This Privacy Policy is subject to change at any time, so please check this page frequently. You will be notified of any changes to this policy on this page, or by email if the change is deemed significant and you have not opted-out of email notifications. Your continued use of the services following a Privacy Policy change constitutes acceptance of the updated terms of the policy.
Last modified May 14, 2021.
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