Do you need help with your hosting, email, or domain? You've come to the right place.

We're dedicated to providing all our clients with the absolute best support in the web hosting industry. Whether you're a DIY-er, just starting out, or want someone to do it all for you, we've got you covered.

Check out our knowledgebase for how-to guides and technical information, or sign up for our newsletter to keep up with the latest hosting news or WebHostingPad updates.

You can also contact us anytime for help. We have tech support agents standing by 24/7 who are knowledgeable, friendly, and ready to help. We'll make sure your hosting, domain, email, and website are up and running how they should be.


We get asked a lot of questions. These are some of the most commonly asked ones.

How do I access my control panel?

To get to your control panel, open any web browser and type in your domain, followed by "/config" without quotes. (For example: ) This will redirect you to the login page for your control panel. You will need your control panel username and password to login.

If you don't remember your password, try the password reset on the control panel login page. If you don't remember your username or the password reset doesn't work, please contact our support team. We can send you a copy of your login information.

What is the difference between a domain and hosting?

A domain name is the name of a website. It is comprised of a name you choose followed by a TLD or domain extension, such as .com, .org, or .net. People who want to visit your website will type this into the address bar of their browser.

A domain name can be set up to direct visitors to a hosting account. Hosting is the physical server space where you store the web page files, images, and content of your website. Hosting accounts also include necessary resources that allow people to access your website on the internet, such as bandwidth.

Websites need both a domain name and a hosting package to function, but you can usually host multiple websites (domains) on a single hosting package.

What does it mean if a site says "Not Secure"?

Certain browsers will warn visitors if a site they're visiting is not secured by an SSL Certificate. An SSL Certificate is a service that encrypts sensitive data being transmitted through a website, such as credit card numbers, so that it cannot be intercepted by unauthorized parties or scripts. The URL of a secure website will begin with HTTPS.

You can contact us to receive a free Let's Encrypt SSL Certificate for your website or you can purchase a commercial SSL Certificate for your website through WebHostingPad for $24.95/year. You can also read about the difference between Let's Encrypt vs. Commercial SSLs.

Can I use a website builder with my hosting plan?

Absolutely! We offer 3 free website builders you can choose from:

WordPress, a popular content management system with plenty of free themes, easy-to-use tools, and advanced features. WordPress is available on our shared hosting plans, but we also offer optimized WordPress Hosting.

Weebly, a drag and drop website builder that publishes HTML directly to your web server, for a fast, simple, and secure website creation experience. You can sign up for Weebly right away, or switch later.

RVSiteBuilder, a website builder with professionally designed templates you can customize from within your control panel.

You're just a click away from a hassle-free hosting solution. Make sure to claim your free domain, too—it's waiting for you in the button below.

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