Billing Policy

The following Terms of Use constitute WebHostingPad Billing Policy and apply to ALL WebHostingPad customers.

Payments

All charges are shown in US dollars. Payments are to be made in US dollars and must be drawn from a US bank. WebHostingPad accepts the following types of payment:

  • Credit/Debit card (VISA, MasterCard, Discover)
  • PayPal
  • Check or Money Order
  • Western Union
  • AliPay

All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide WebHostingPad your credit card information, you authorize WebHostingPad to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with WebHostingPad Billing Policy in the ToU. You are responsible for directly updating, or notifying WebHostingPad, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.

Only credit/debit card and paypal sales are refundable. All other sales are final, and you will not be refunded.

Accounts that are past due on payment will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.

If an account is suspended three (3) or more times, or has been in a suspended status for sixty (60) days, the account will be deleted and all data will be removed from our servers. This DOES NOT cancel the billing account. A cancellation request must be submitted in order to have a billing account cancelled..

Account Renewals

In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's billing cycle. Plan renewal charges are based on the original rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle term. If you wish to cancel your plan before the plan renewal, please refer to the cancellation section below. An automated renewal notification will be sent to the email address on the account, at least 30 days prior to actual processing of the renewal. From time to time, Webhostingpad may avail itself of account updating services provided by the Payment Card Industry, including, without limitation, VISA's Account Updater program or MasterCard's Automatic Billing Updater program. By subscribing to Webhostingpad.com, you hereby agree and authorize Webhostingpad to update your Payment Card or similar account information and charge any updated Payment Card in accordance with the terms and conditions of such account updating programs. Coupons can not be used for renewals, and only apply to new customers.

In the event a web hosting account automatically renews and you wish to retroactively modify your billing term to a shorter term length, WebHostingPad may charge a one time account modification service fee of $24.95 in order to make the necessary changes to the account as well as processing any applicable refunds.

If you choose to change your account from one hosting package to another (i.e. WordPress Hosting to Power Plan), WebHostingPad may charge a one time, non refundable fee of $24.95 to modify the account.

If automatic payment can not be made then an account may become suspended due to non payment. If an account is suspended for non payment the invoice must be paid in order to regain access to the account. WebHostingPad reserves the right to charge a one time service fee of $39.95 if the customer does not wish to renew, but requires a backup of the account. This backup will be delivered via a downloadable link which will be sent to the customer after payment has been received.

Account Ownership Changes

In the event that you wish to give ownership of a web hosting account to another invidiaul you must switch any and all account information over to that new individual. THIS INCLUDES BILLING INFORMATION. In the event that you change ownership of the account to a new person without changing the billing information you may be charged for any subsequent renewals. We will not refund these renewal fees unless the new account owner pays for the renewals in question.

Domain Names

Domain name registrations and web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your web hosting plan only, or both your domain and hosting accounts. The cancellation, expiration, or transfer of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you notify WebHostingPad that you would like to cancel your account at least (3) three days prior to your renewal date.

Free Domain and Site Transfers

The free domain name offer is good for 1 year of domain registration. The "freedomain" coupon must be used at the time of signup for a new domain registration attached to a hosting account in order for the offer to be honored. The "freedomain" coupon has a maximum value of $14.95. Any domain registration that exceeds this amount will not be free and the customer will be liable for any cost above and beyond the $14.95. Domain transfers or additional domain registrations are eligible for the free domain offer if requested within the first 30 days of signup, and if the "freedomain" coupon was not already used on the account. After the first year, domains will be the priced and renewed at the regular yearly domain registration rate. The free domain offer cannot be used in conjunction with any other Webhostingpad offers, specials, coupons, or discounts. If a customer previously took advantage of a free domain for life offer and upgrades to a new pricing package, that domain is no longer free for life.

Domain name renewal fees are the sole responsibility of the customer, and WebHostingPad is in no way liable for expired or lost domain names. We will attempt to automatically renew the domain name using the payment information on file. In the event that the payment information is out of date and the domain charge can not be completed then the domain name will not renew. If the payment is not made within 15 days of expiration, the domain name may go into redemption. This redemption period is based on the policies and procedures of our registrar, Enom, Inc. Enom will charge up to a $150 redemption fee to recover the domain name. In the event that a customer wishes to recover a domain name from redemption it is his/her responsibility to cover any fees associated with the domain recovery. WebHostingPad will be in no way responsible for any or all fees associated with domain redemption.

Website transfers from a previous host to WebHostingPad.com will be done free of charge. The free transfer is only eligible when the file transfer is being initiated from a different web hosting company. Any file transfer from one WebHostingPad account to another WebHostingPad account in an attempt to avoid paying renewal fees will result in a $25 transfer fee. It is at the sole discretion of WebHostingPad employees whether to charge this fee.

Chargebacks & Payment Disputes

In the event that WebHostingPad receives a chargeback for a legitimate charge, the chargeback will be disputed and the customer will be liable for all chargeback, arbitration, and any other fees associated with the dispute.

In the event that a charge is disputed any and all website files, domain names, etc. immediately become the property of WebHostingPad and will be locked until the dispute is resolved. Domain names and/or any website files will not be released while a dispute is being investigated.

If a chargeback is received a $50 merchant chargeback fee will be added to any account if the customer wishes to regain access to any website files or recover any domain names on the account. This is in addition to any hosting or domain name registration fees owed to WebHostingPad.com after the charge is disputed

If a customer threatens to dispute a legitimate charge, WebHostingPad reserves the right to place the domain name on administrative lock as well as suspend any hosting account for a period of no less than 30 days. This is to ensure that any and all services remain paid for and domain names are not transferred prior to a dispute being filed.

If a chargeback or payment dispute is received, WebHostingPad reserves the right to suspend any and all hosting accounts for that customer, regardless of them being included in the disputed payment.

Statements

WebHostingPad does not mail paper invoices or statements. Statements can be viewed and printed through the billing control panel.

Illegal Use

Returned (NSF) Checks. WebHostingPad charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.

Processing Fees. A $50 - $100 fee will be assessed for each processing fee for illegal transactions.

Account Cancellations

Hosting plans will automatically renew until a plan is cancelled. You can cancel your service through your account manager by navigating to My Services, selecting to view details for the service you wish to cancel, and submitting a cancellation under "Management Actions." Please be aware that there are no pro-rated refunds after the first 30 days of service.

Cancellation requests must be received by WebHostingPad a minimum of three (3) business days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. You can choose to cancel your account immediately or have the account cancelled at the end of the billing period. WebHostingPad will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact WebHostingPad as soon as possible. Cancelled accounts are immediately terminated from the server and no backups will be kept, meaning no data can be recovered after an account is cancelled. If a backup of the hosting account is needed one must be taken before the account is cancelled. In the event that a customer would like to restore a cancelled account, or that a backup is requested after an account is cancelled, a service fee will be billed for the restoration or creation of the backup. Any remaining credits on the account are immediately forfeit and non-recoverable at the moment of termination of the account.

WebHostingPad does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to WebHostingPad services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. WebHostingPad Corporation reserves the right to cancel any account, at any time, without notice, for any reason WebHostingPad Corporation considers appropriate.

30-Day Money Back Guarantee

Each of WebHostingPad shared hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund. The following services do not qualify for the 30 Day Money Back Guarantee: account renewals, additional items (including, but not limited to: addons, SSLs, and site transfer fees), and services and domain name registration. Please click here for our domain refund policy. If a customer chooses to sign up using AliPay as a means of payment, no refund will be issued on the AliPay service fees. Refunds are only applicable to new accounts and will not be provided for renewals of any kind.

All VPS accounts include a five (5) day money back guarantee, based on the creation date of the account. Refunds will only be provided when a customer fills out a cancellation form within 5 days of account creation. Refunds are provided for hosting services only and no additional services will be refunded. Additional services include, but are not limited to, WHM/cPanel license, Softaculous, IP addresses, site builders, etc. Refunds are only applicable to new accounts and will not be provided for renewals of any kind.

Any account that has been suspended due to a violation of our abuse terms is not entitled to a refund. This is applicable to suspended accounts and those accounts that were once suspended but no longer are. Please review our abuse terms by clicking here.

Cancelled & Suspended Accounts

In the event that an account has been cancelled or suspended we, at our sole discretion, reserve the right to store DNS zone files for any and all domain names on the suspended/cancelled account for a minimum of 1 year. This does not in any way affect your ability to host the domain name with any other hosting company.

In the event that you want to have a domain name hosted with WebHostingPad that was previously hosted with us, you must renew the previous account at the regular renewal rate.

Billing/Price Changes

WebHostingPad policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.

WebHostingPad often runs sales and specials for new customers that are advertised on our website. These prices are introductory promotions for the initial term only and are not applicable for renewals. The renewal price will be reflected on the invoice email sent prior to the renewal date. WebHostingPad's regular renewal prices are as follows:

Shared Hosting
Power Plan:
1 year: $5.99/mo
2 year: $4.99/mo
3 year: $4.49/mo
4 year: $3.99/mo
5 year: $3.49/mo

Power Plan Plus:
1 year: $8.99/mo
2 year: $7.99/mo
3 year: $6.99/mo
4 year: $5.99/mo
5 year: $5.99/mo

NEW Power Plan Plus:
1 year: $9.99/mo
2 year: $8.99/mo
3 year: $7.99/mo
4 year: $6.99/mo
5 year: $6.99/mo

WordPress Optimized Hosting
WP Basic
1 year: $9.99/mo
2 year: $8.99/mo
3 year: $7.99/mo

WP Pro
1 year: $11.99/mo
2 year: $10.99/mo
3 year: $9.99/mo

WP Premium
1 year: $14.99/mo
2 year: $13.99/mo
3 year: $12.99/mo

Purchasing a new hosting account will not renew any previous account that is active, was previously cancelled, or is inactive due to non-payment. Any account that has been suspended for non-payment must be renewed if you wish to continue use of the hosting account including, but not limited to, any content, website files, databases, emails, domain names, etc.

WebHostingPad employees will not transfer any website or hosting account content from a suspended and/or cancelled account. Accounts must be active and in good standing in order for any activity to take place on an account.

Holiday & Weekend Sales

WebHostingPad offers sales on certain weekends and holidays. In the event that a sale price is offered no other coupon may be used at the time of sign up. This includes the free domain name offer. Signing up under a sale promotion nullifies any other offers, coupons, transfer credits, or any other money saving incentive.

The sale price is only applicable to new web hosting accounts and is only valid on the initial term. All renewal invoices will be at the regular renewal rate. Sale prices can not be applied to active or expired hosting accounts as an extension unless expressly specified by the offer terms.

VPS Server Billing

VPS servers are billed on 1 month, 3 month, or 6 month cycles. Payments are made in advance based on the billing cycle selected. Accounts are automatically renewed at the end of each billing cycle for the next cycle to avoid interruption of service.

These Terms may Change

Due to our evolving business, and the changing nature of the web hosting industry, these terms of service may change. We will post the changes here, and your continued use of the service means you accept the changes we have made.

We encourage you to check these terms of service regularly for any changes.

Any revisions to the terms of service will be come effective when posted on this page unless otherwise noted. In the event you do not agree to the modifications in the terms of service please contact us immediately to cancel your account.

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